Integrated IT Services · Managed Support

Korean service standards.
Local support in Mongolia.

MonKor Global connects Korea-based service management with Mongolia-based field engineering to deliver reliable workplace IT, remote support, on-site response, asset records, SLA management and service reporting.

Open IT Support Portal Explore 90-Day Pilot

한국 운영 · Монгол инженерийн баг · Korea Operations Hub + Mongolia Engineer Team

INTEGRATED SERVICE PORTFOLIO

Practical IT support for business operations

From everyday workplace support to network, cloud, asset and project services, MonKor Global organizes support around clear records, ownership and follow-up.

Workplace & Field Support

L1/L2 support, Windows and devices, meeting rooms, printers, peripherals and local engineer support.

Network & Cloud Operations

LAN/Wi-Fi, VPN, Microsoft 365, remote troubleshooting and cloud/business-system support.

IT Operations & Assets

ITSM records, device lifecycle, user assignment, joiner/mover/leaver support, SLA and reporting.

Software & Applications

Web, desktop, mobile and business-system development delivered with partner engineering capability.

AI & Data Solutions

AI, machine learning, NLP and computer-vision capability for defined project requirements.

Project & Dedicated Delivery

Named engineers, defined on-site coverage, technical escalation and project-specific scope.

MONKOR GLOBAL SERVICE DESK

Incident & Request Portal

Submit a support case directly to the MonKor Global team. Each case is classified by impact and urgency and routed for remote, on-site or project delivery.

INCIDENT

Report an IT Incident

Use this when something is broken or unavailable: PC, Microsoft 365, network, Wi-Fi, VPN, account, printer, meeting room or application.

SERVICE REQUEST

Submit a Service Request

Use this for new employee setup, software installation, access changes, equipment, offboarding or an on-site engineer visit.

KOREA–MONGOLIA COLLABORATION MODEL

One service structure, two operating strengths

Korean service management and Mongolia local execution are connected through documentation, escalation and regular service review.

01 · KOREA OPERATIONS HUB

Service Control

Client communication, service standards, SLA, documentation, remote support and quality control.

02 · MONGOLIA ENGINEER TEAM

Local Delivery

Local-language support, site visits, equipment checks and regional field response.

03 · JOINT DELIVERY

Escalation & Knowledge

Technical escalation, knowledge transfer, regular service reviews and local talent development.

MONGOLIA SERVICE PILOT

Start with a defined 90-day pilot

After reviewing the client environment, the pilot validates response quality, remote/on-site delivery, incident records and reporting before the next service scope is agreed.

1–30

Environment Review

Review devices, networks, accounts and support priorities.

31–60

Pilot Operations

Operate remote and on-site support, incident records and regular reporting.

61–90

Service Review

Review service records, agree SLA terms and decide the next support scope.

LEADERSHIP & GLOBAL COORDINATION

Leadership focused on service delivery

Connecting client communication, technical support and Korea–Mongolia service coordination.

MONKOR GLOBAL REPRESENTATIVE

Ho Sang (Dennis) You

Representative · IT Professional

Focused on user support, infrastructure troubleshooting, technical training and client coordination across enterprise and industrial IT environments. MonKor Global combines Korea-based service standards with Mongolia-based field engineering for practical, accountable IT support.

L1/L2 SupportIT OperationsKorea ↔ MongoliaClient Coordination

GLOBAL SALES

Hassam Mughal

Global Sales · Business & Partnerships

Responsible for global sales, client relations, business development and international partnership coordination, supporting MonKor Global's business connections across Korea, Mongolia and international markets.

Global SalesBusiness DevelopmentClient RelationsPartnerships

MONGOLIA IT ENGINEER

Battuvshin Makhburiad

Senior Engineer · Network & Underground Technology

Mongolia-based IT and technology engineer with experience in enterprise and industrial environments. His background includes network and ICT infrastructure, wired and wireless systems, VPN, CCTV and access control, industrial technology systems, troubleshooting, project delivery and 24/7 technical support. He also brings ITIL, project management and continuous-improvement training.

Network & ICTOn-site SupportIndustrial IT/OTTroubleshootingProject Delivery

LET'S DISCUSS YOUR IT SERVICE NEEDS

MonKor Global

Start with an IT environment assessment, a pilot support program, monthly managed service, or dedicated/project delivery.

Ho Sang (Dennis) You
Representative · IT Professional
Email: monkor.global@gmail.com
KakaoTalk: +82 10 4428 7612
WhatsApp: +82 10 4972 7612
Mongolia: +976 9452 7612
Republic of Korea

Korean service standards.Local support in Mongolia.